Delivery & Shipping Policy
Delivery & Shipping Policy
Brian’s Shoes – E-Commerce Website
📍 68 The Broadway, Stanmore, HA7 4DU
📞 020 8954 3712
Effective Date: 27th February 2025
1. Introduction
At Brian’s Shoes, we are committed to delivering your orders quickly and securely. This policy outlines our delivery and shipping options, estimated timeframes, and costs to ensure a smooth shopping experience.
2. Shipping Locations
We currently deliver to:
✅ United Kingdom (Mainland & Northern Ireland)
✅ Selected European Countries (France, Germany, Spain, Italy, Netherlands, and more—please check at checkout)
📌 If you require shipping to a country not listed above, please contact us at sales@brianskidsshoes.co.uk before placing your order.
3. Delivery Options & Estimated Timeframes
United Kingdom
🚚 Standard Delivery (3-5 Business Days) – £3.99 (Free on orders over £50)
🚀 Express Delivery (1-2 Business Days) – £6.99
📍 Click & Collect (Same Day Pickup) – Free (Available at 68 The Broadway, Stanmore, HA7 4DU)
Europe
🌍 Standard International Delivery (5-10 Business Days) – £9.99
🚀 Express International Delivery (3-5 Business Days) – £14.99
📌 Delivery times may vary depending on your location and courier service delays. Business days exclude weekends and public holidays.
4. Order Processing Times
- Orders are processed Monday–Friday (excluding bank holidays).
- Orders placed before 12 PM (UK time) will be processed the same day.
- Orders placed after 12 PM will be processed the next business day.
5. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress.
6. Failed or Missed Deliveries
If you miss your delivery, the courier will leave a calling card or email you with rescheduling options. If a parcel is returned to us due to non-collection, we will issue a refund minus the shipping cost.
7. Lost or Delayed Shipments
If your order has not arrived within the expected timeframe:
- Check your tracking link (provided in your dispatch email).
- Contact the courier to check for any delays.
- Email us at sales@brianskidsshoes.co.uk if you need further assistance.
8. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
- We will arrange for a replacement or full refund, including shipping costs.
- Please provide photos of the damaged items for assessment.
9. Changes to This Policy
We may update this Delivery & Shipping Policy periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Us
For any delivery or shipping inquiries, please contact us at:
📍 Brian’s Shoes – 68 The Broadway, Stanmore, HA7 4DU
📞 020 8954 3712