Return & Refund Policy
Return & Refund Policy
Brian’s Shoes – E-Commerce Website
📍 68 The Broadway, Stanmore, HA7 4DU
📞 020 8954 3712
Effective Date: [Insert Date]
1. Introduction
At Brian’s Shoes, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return and refund policy to make the process as easy as possible. Please read the following carefully to understand your rights and responsibilities when returning a product.
2. Returns Eligibility
We accept returns within 14 days from the date of delivery, provided that:
✅ The item is unused, in its original condition, and with all tags and packaging intact.
✅ The item has not been worn, altered, or washed.
✅ The return is accompanied by proof of purchase (order confirmation or receipt).
📌 Non-Returnable Items:
❌ Items purchased on sale or as part of special promotions (unless faulty).
❌ Gift cards and e-vouchers.
❌ Items that have been customised or personalised.
3. How to Return an Item
-
- Request a ReturnEmail us at sales@brianskidsshoes.co.uk with your order number and reason for return.
- Pack the Item SecurelyPlace the product in its original packaging and ensure it’s properly protected for transit.
- Return the ItemSend your return to:
- 📍 Brian’s Shoes – Returns
- 68 The Broadway, Stanmore, HA7 4DU
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- Confirmation & Refund ProcessingOnce we receive and inspect your return, we will notify you via email.
- Refunds will be issued to your original payment method within 7 working days of approval.
4. Exchanges
- If you need a different size, colour, or style, please place a new order and return the original item for a refund.
- Exchanges are subject to stock availability.
5. Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of receiving your order.
✅ We will cover the cost of return shipping.
✅ You will receive either a replacement item or a full refund including delivery costs.
6. Refunds Processing Time
- Refunds are processed within 7 working days of receiving your return.
- Funds will be credited back to your original payment method.
- Depending on your bank, refunds may take 3–5 business days to appear in your account.
7. Late or Missing Refunds
If you haven’t received your refund after 10 working days:
- Check your bank statement – Some transactions take longer to process.
- Contact your bank or payment provider – Refunds may be delayed due to processing times.
- Reach out to us at sales@brianskidsshoes.co.uk – We’ll be happy to assist you.
8. Changes to This Policy
We may update this Return & Refund Policy periodically. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have any questions about returns or refunds, please get in touch:
📍 Brian’s Shoes – 68 The Broadway, Stanmore, HA7 4DU
📞 020 8954 3712