Terms & Conditions

Terms & Conditions

1. Introduction

2. General Information

• Business Name: Brian’s Shoes
• Registered Address: 68 The Broadway, Stanmore, HA7 4DU
• Email: sales@brianskidsshoes.co.uk
• Phone: 020 8954 3712

3. Products & Availability

• All products listed on our website are subject to availability.
• We strive to keep stock levels updated, but if an item is out of stock after you have placed an order, we will notify you and offer a refund or alternative product.
• Product descriptions and images are as accurate as possible, but slight variations may occur.

4. Ordering & Payment

• Orders are confirmed only once payment has been received.
• We accept payments via Shopify Payments, Visa, MasterCard, PayPal, and other approved payment methods.
• Prices listed on the website are in GBP (£) and include VAT where applicable.

5. Shipping & Delivery

• We offer delivery across the UK and selected European countries.
• Orders are processed within 1-3 business days, and delivery times depend on the selected shipping method.
• Click-and-collect is available from our store at 68 The Broadway, Stanmore, HA7 4DU.
• Shipping costs are calculated at checkout. Free shipping may be available for orders over a certain amount.

6. Returns & Refunds

• We offer a 14-day return policy from the date of delivery.
• Items must be unused, in original condition, and with all packaging and tags attached.
• Customers are responsible for return shipping costs unless the product is faulty or incorrect.
• Refunds will be processed within 7 working days of receiving the returned item.

7. Exchanges

• Exchanges are accepted within 14 days of delivery, subject to product availability.
• If you need a different size or style, please return your original order and place a new one.

8. Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please notify us within 48 hours of receiving your order.
• We will provide a replacement or full refund, including return shipping costs.

9. Privacy Policy

• All personal data provided during checkout is handled securely and in accordance with our Privacy Policy.
• We do not store or share payment details. Transactions are processed securely via Shopify Payments and third-party payment gateways.

10. Intellectual Property

• All content on this website, including images, logos, and product descriptions, is the property of Brian’s Shoes and may not be used without written permission.

11. Limitation of Liability

• We are not liable for delays caused by factors outside our control, including shipping carrier delays or unforeseen circumstances.
• Our total liability for any claim related to an order shall not exceed the amount paid for that order.

12. Governing Law

13. Contact Us